The Art & Science Of Trust
Here share insights on the power of trust and how to cultivate it in your personal and professional life.

The Art & Science of Trust: A Practical Guide
This is the first in a series of three posts exploring the power of trust and how to cultivate it in your personal and professional life. Trust is not a new concept. It's woven into the fabric of human history, etched into our DNA. From ancient civilizations to modern societies, trust has been the cornerstone - and capstone - of cooperation, innovation, and progress.

Enabling Trust-Based Pathways for What Matters Most
In the previous posts, we established trust as the invisible force that binds us together and explored how to craft your personal trust blueprint using the Trust Equity Index (TEi) and trust-based narratives. Now, in this final post in this series, we'll look at practical steps you can take to activate trust in your daily life.

Crafting a Trust-Based Narrative
In the first part of our series, we explored the fundamental nature of trust, its importance, and how it is measured using the Trust Equity Index (TEi). In this second part, we explore the art of crafting a trust-based narrative a powerful way to establish what matters most to you, your team, or your world.

How To Leverage Trust To Achieve Your Goals
Unlock the secret to achieving what matters most to you by leveraging the one thing that fuels success: trust. In this guide, we’ll explore how trust-based influence can help you achieve your goals by focusing on practical tools you can apply according to the core elements of trustworthiness: integrity, benevolence, capability, and inclination.

Trust-based Transformation: Changing Mindsets and Seeing Reality
Transforming an organization starts with a shift in how we see ourselves and the world around us. In this guide, we’ll explore trust-based transformation: what it means, why changing mindsets is crucial, and how leaders can leverage trust to enable real change.

Can Honesty Light the Way? Transparency Key to Unlocking African Utilities' Future
In the previous article, we examined how Africa’s energy crisis has resulted in a collapse of public trust. Blackouts and disruptions have bred distrust, making it more difficult for utilities to secure support and operate effectively.

Blackouts & Broken Trust: How African Utility CEOs Can Rebuild Confidence
Across Africa, power outages do more than just darken homes—they halt businesses, cripple economies, and result in billions lost in economic activity. This situation is exacerbated by the alarming fact that, according to Robert Stoner, Deputy Director for Science and Technology at the MIT Energy Initiative, there is only one financially solvent utility company on the entire continent.

From Trustworthy to Trusted: Unlocking the Missing Ingredient for Success
Why aren't you trusted, even though you're trustworthy? Building trust isn't solely dependent on your actions, but also on how your customers perceive you. This article explores the hidden biases and past experiences that shape a customer's willingness to trust.

Measuring Trust - From Intractable to Trackable
Trust is the invisible thread that binds relationships, organisations, and societies. It’s the foundation of meaningful interactions and successful collaborations.

Building Trust Through AI in Customer Experience
AI's potential to transform CX is shadowed by a significant challenge: building and maintaining trust. Public scepticism towards AI remains high, due to concerns about data privacy, ethical use, and a lack of transparency.